Q: What type of materials are your pens made of?
A: The sky is the limit. Our pens are made from a large variety of woods and non-wood products. The non-wood blanks are primarily made of resins to create beautiful colors and patterns.
Q: Do you just put the parts together or are these made?
A: The main body (blank) of the pen is created from the raw materials and turned on a lathe for the required shape. High quality metal pen parts are then matched to these to create these unique works of art.
Q: What finish is on your wooden pens?
A: One of the concerns I have experienced personally, is that over time some of the regular finishes usually used to finish pens (shellac based, lacquer, and varnish's) will darken over time. This is due to the oils and dirt from your skin and the environment. We used to use these and have moved to a Cyanoacrylate based finish on all of our wooden pens. This produces a higher gloss and adds a greater level of protection than the ones mentioned earlier. This produces a higher quality and I think better looking pen.
Wholesale and Distributor
Q: I am interested in carrying your pens in my store. Do you offer a wholesale or distribution model?
A: Yes, we would be happy to work with your store. Please contact us for more details.
Shipping & Handling
Q: How are our pens shipped?
A: All of our items are sent via Priority Mail in the Continental US.
Q: Do you offer International Shipping?
A: Not currently. We only ship to the continental US.
Q: What is the ordering time to completion for these pens?
A: We process orders as soon as possible. If the pen has been made, we ship within 2 Business Days. Because everything we do is custom handcrafted and one of a kind, we may require 2-3 weeks for delivery. We will always strive for a better delivery date, and will keep you updated throughout the transaction. Should we need to order special parts or components, it may take up to 3 weeks for delivery.
Warranty and Return Policy
Q: What if we receive the product and it is damaged?
A: Please notify us immediately so we can handle any issue. We pride ourselves on offering the best customer experience possible, but know that when you ship products, sometimes things beyond our control can happen. We would ask you to ship the products back and we will replace them.
Q: Do you warranty your items?
A: Absolutely. All items are replaced within the first 30 days due to any issue upon request. After 30 days the pen will be repaired or replaced at our discretion.
Q: What if I receive my pen and I do not like it?
A: While this has never happened, we realize there is always a first. If you do not like your pen, please notify us immediately so we can handle the issue. We will replace the pen or refund your money. Life is too short to use an ugly pen!