Política de reembolso

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will be glad to repair any products damaged due to manufacturing issues or replace it at our option. 

Due to the uniqueness of custom items we will repair any manufacturing issue but will not be able to replace customized products..

Within 30 days you can return your item in its original packaging and condition for either a refund minus shipping charges or a dollar credit to be applied toward another purchase from 3 Gen Pens. Amount will be the price paid for the item minus any shipping charges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you’ve done all of this and you still have not received your refund yet, please contact us at 3genpens@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

3 Gen Pens has the option to either repair or replace the pen if notified after 30 days from purchase.

Shipping
To return your product, you should mail your product to 3 Gen Pens at an address provided in the return authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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