Q: What type of materials are your pens made of?

A: Our pens are made from a variety of woods and non-wood products, including resins.

Q: Are your pens handcrafted or machine-made?

A: The main body (blank) of the pen is created from the raw materials and turned on a lathe to obtain the required shape. High quality metal pen components are then matched to these to create these unique works of art.

Q: What type of finish do you use on your wooden pens?

A: We use a Cyanoacrylate-based finish on all of our wooden pens for a higher gloss and better protection than traditional finishes.

Q: Do you offer wholesale or distribution options for your pens?

A: Yes, we offer wholesale and distribution options for our pens. Please contact us for more details.

Q: How are your pens shipped?

A: You can choose your preferred shipping method during checkout. We use USPS and UPS primarily.

Q: How long does it take to receive my pen?

A: We ship pens within 2 business days of creation if the item is in stock. Custom-made pens may require 2-3 weeks for delivery. We will keep you updated throughout the transaction. In rare cases, it may take up to 3 weeks for delivery if special parts or components need to be ordered.

Q: What is your warranty policy?

A: All items are warranted for 30 days from the date of purchase. We will repair or replace defective items at our discretion after 30 days.

Q: What is your return policy?

A: We will replace or refund your money if you are not satisfied with your pen during the initial 30 days after purchase. Please notify us immediately if you would like to return a pen.